Drama at Manner Coffee: Employee Adds “Extra Flavor” to Customer’s Complaint

Who knew a trip to Manner Coffee on Shanghai’s Weihai Road could turn into such a spectacle? On June 17, in the latest episode of “Customer Service Gone Wild,” an impatient customer and a stressed-out barista clashed over the issue of service speed. Naturally, the customer threatened to complain—because what else are you going to do when your caffeine fix is delayed?

But hold on to your coffee cups, folks! The barista, clearly having a day that could rival a soap opera, decided to spice things up by hurling coffee grounds at the customer. Talk about a special blend!

This dramatic encounter, captured on video and now the toast of social media, has everyone buzzing. People are calling for the employee’s head on a platter and demanding Manner Coffee teach their staff how to handle complaints without resorting to food fights. As the video continues to brew online, it’s a vivid reminder that a little patience and professionalism can go a long way—especially when coffee is involved.